Research has shown that customers are more selective in where and what they spend their money on after the Covid Pandemic shutdown. They are also more likely to share their feelings about your service or product with the world. "Stick and stones may break my bones, but words may never hurt me." We have all heard rhymes like that before. But businesses shaming in social media is a fact and have hurt people and businesses in the past. Are you ready for the "stones" a customer may throw at your business? Do you know how to respond? In this one-hour session, we will cover the following:
Reasonable accommodations for persons with disabilities and language assistance services are available for limited English proficient individuals. Please notify Sylvia Garcia at 575-624-9850 when you register for the class, or no later than 24 hours prior to your class, so that WESST can make sure necessary accommodations are available. All programs and services are provided to the public on a nondiscriminatory basis.
The Women's Business Center is funded in part by the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.
Speaker(s): Rhonda Gilliam-Smith, Regional Manager, WESST Roswell Women's Business Center Sylvia Garcia, Regional Program Coordinator, WESST Roswell Women's Business Center
Please Note: THIS CLASS IS BEING OFFERED ONLINE. AN INTERNET CONNECTION AND A COMPUTER (or highly capable tablet-type device) ARE NECESSARY. Video conferencing instructions will be sent to you after you have registered for the class. This training class will be delivered in English.
Fee: No Cost