ROS 2023 Fighting the Social Media Fires

Fighting The Social Media Fires

Research has shown that customers are more selective in where and what they spend their money on after the Covid Pandemic shutdown. They are also more likely to share their feelings about your service or product with the world. "Stick and stones may break my bones, but words may never hurt me." We have all heard rhymes like that before. But businesses shaming in social media is a fact and have hurt people and businesses in the past. Are you ready for the "stones" a customer may throw at your business? Do you know how to respond? In this one-hour session, we will cover the following:

• Negative comments. Now What?
• How to best respond to negative social media comments.
• The real power of "likes" and do they matter anyway?
• Uplifting your team after a social media pitfall.

Reasonable accommodations for persons with disabilities and language assistance services are available for limited English proficient individuals. Please notify Sylvia Garcia at 575-624-9850 when you register for the class, or no later than 24 hours prior to your class, so that WESST can make sure necessary accommodations are available. All programs and services are provided to the public on a nondiscriminatory basis.

The Women's Business Center is funded in part by the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.