ROS 2022 Fighting The Social Media Fires

Research has shown that customers are more choosey in where they spend their money. Plus, they are more likely to share with the world about how they feel about your service or product. “Stick and stones may break my bones, but words will never hurt me.” We have all heard something like that before. Business shaming in social media is a fact and has hurt some people and their businesses in the past. Are you ready for the stones a customer may throw at your business? Do you know how to respond well?

In this one-hour training, we will cover:

• Negative comments? Now what?
• How to best respond to negative social media comments.
• The real power of “likes” Do they really matter anyway?
• Uplifting your team after a social media pitfall.

Reasonable accommodations for persons with disabilities and language assistance services are available for limited English proficient individuals. Please notify Hope Morones at (575) 624-9850 when you register for the class, or no later than 24 hours prior to your class, so that WESST can make sure necessary accommodations are available. All programs and services are provided to the public on a nondiscriminatory basis.

The Women's Business Center is funded in part by the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.