RIO 2021 Customer Service Done Right!
Customer Service Done Right!
Every small business owner understands that customer service is key. In this session, you'll gain the knowledge and skills that will ensure your customers leave happy and ready to do business with you again.
You'll learn:
- Why great customer service is vital to a business
- The types of customers and how to best serve them
- Tips for customer retention
- Learn how to say "no" without saying "no"
- How to "under promise and over deliver"
- The importance of Google Reviews and how to manage them
Join WESST Rio Rancho and Tenille Akana, Customer Service Expert for this fun, interactive workshop designed to improve your customer service skills and help you better engage the most important part of your business...your customers!
Reasonable accommodations for persons with disabilities and language assistance services are available for limited English proficient individuals. Please notify Brad Crowson at 505-892-1238 when you register for the class, or no later than 24 hours prior to your class, so that WESST can make sure necessary accommodations are available. All programs and services are provided to the public on a nondiscriminatory basis.
The Women's Business Center is funded in part by the U.S. Small Business Administration. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.
Speaker(s): Tenille Akana, Customer Service Expert, Akana Consulting, LLC Brad Crowson, Regional Manager, WESST Rio Rancho Women's Business Center Tenille brings tremendous passion and energy as she shares the keys to exceptional customer service!
Please Note: THIS CLASS IS BEING OFFERED ONLINE. AN INTERNET CONNECTION AND A COMPUTER (or highly capable tablet-type device) ARE NECESSARY. Video conferencing instructions will be sent to you after you have registered for the class. This training class will be delivered in English.
Fee: No Cost
Funded in part through a Cooperative Agreement with the U.S. Small Business Administration.
All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA.